Friday, March 10, 2006

A New Story

So, it's Friday, I called again to follow up on where my credit could be for the refund I'm anticipating. Now, the "TLC" customer service representative (Adam) is telling me that on this type of cancellation, it could take between 60 - 90 days, which would fend me off for another month or so... My ticket was recieved on February 27th at their offices, so I'm only at 71 days of waiting as of today.

"Courtesy cancel" option is different from the normal cancellation. The courtesy cancellation is quicker, I now am told.

When I recieve my March statement, Adam instructs me to: print out the December - March statement, fax it in to: 507-385-5340. Could take more than 90 days on some tickets. If I don't recieve a refund, fax it in with Orbitz rec. loc. SU1B92BT Attn: TRD refund status. Then they can investigate what is taking so long, and verify that I have not yet recieved my refund.

Does someone smell bologne?

Wednesday, March 08, 2006

BTW

Without going into all the details of why and how this happened, here's one more complaint:
I had purchased a ticket (a different one than in aforementioned posts, but also to Brazil) that was supposed to have departed on 1/8/06. I had to cancel this ticket - Orbitz told me that I'd be able to get a refund for it, although they would charge me $200 in fees to process it. Fine, I said. They said it would take 6 - 8 weeks from the time of recieving the cancelled ticket to give me the credit.

They recieved the ticket on 12/22/05.
I called on 1/10/06: was told it was recieved and crediting processes were underway.
I called on 2/14/06: was told the refund would be credited February 28.
I called on 3/6/06: was advised that this week, likely 3/7 or 3/8, the credit would be recieved.

Today is 3/8, and I just checked my credit card statement. No credit there. Still. I will call Orbitz tomorrow. I wonder what excuse they will have. It's about $650 at stake for me.