Friday, March 10, 2006

A New Story

So, it's Friday, I called again to follow up on where my credit could be for the refund I'm anticipating. Now, the "TLC" customer service representative (Adam) is telling me that on this type of cancellation, it could take between 60 - 90 days, which would fend me off for another month or so... My ticket was recieved on February 27th at their offices, so I'm only at 71 days of waiting as of today.

"Courtesy cancel" option is different from the normal cancellation. The courtesy cancellation is quicker, I now am told.

When I recieve my March statement, Adam instructs me to: print out the December - March statement, fax it in to: 507-385-5340. Could take more than 90 days on some tickets. If I don't recieve a refund, fax it in with Orbitz rec. loc. SU1B92BT Attn: TRD refund status. Then they can investigate what is taking so long, and verify that I have not yet recieved my refund.

Does someone smell bologne?

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